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PRIVACY POLICY

How we collect, process, and protect your personal data.

This Privacy Statement sets out how Megaera B.V. (hereinafter: byTicks) treats the personal data of persons using the services offered by byTicks. byTicks deems it extremely important that the collection and processing of your personal data takes place in a careful and secure manner.

ByTicks BV is a part of Megaera B.V.
KVK 69779376
Vestigingsnr. 000038106892
De Corridor 14 J
3621ZB Breukelen, Netherlands

byTicks

byTicks is responsible for the processing of your personal data. We have our registered office at De Corridor 14 J, 3621ZB Breukelen, Netherlands.

Website

byTicks administers the website www.byticks.com, which is referred to in this Privacy Statement as the 'Website'.

As the party responsible pursuant to the Dutch Data Protection Act, byTicks has notified the Dutch Data Protection Authority of the processing of these personal data.

If you have any questions about this Privacy Statement or about the processing of your personal data by byTicks, please send an e-mail to info@byticks.com.

Collection of Personal Data

byTicks collects various personal data (or categories thereof) via the Website, platforms and events. byTicks collects personal data (or categories thereof) acquired through:

  • Contact and account data supplied by you (such as name, e-mail address, customer number, date of birth and gender)
  • Your IP address and geolocations
  • Data published by you (such as messages placed on our Website or on social media sites)
  • Your taste in music on the basis of your favourite performing artists as selected by you and/or previously ordered tickets
  • The automatic ticket systems used during events

Purposes of Processing

byTicks uses personal data for the following purposes:

  • In performance of its services with respect to the organization of events and festivals, including safety monitoring during events
  • In performance of an agreement including the enforcement of the general terms and conditions of byTicks
  • For the administration of its customer records
  • For marketing purposes, such as providing targeted information on offers, events and festivals organized by or on the instruction of byTicks, for example, via mailings by e-mail or by mobile telephone (SMS/MMS messages) or by ordinary mail
  • For improvement of its services (e.g. via questionnaires)
  • To register data of visitors of (parts of) its Website
  • In performance of market research and data analysis whereby byTicks may also enrich the data with other data
  • To improve and secure the Website
  • To make recordings during events (for commercial use but only after permission) which permission is obtained through the purchase of a ticket and the attendance of an event by means of the General Terms and Conditions Admission Tickets for Attendees and the House Rules for Attendees

Your data will not be used for purposes other than the purposes referred to above.

Sharing Personal Data with Third Parties

We are entitled to share your data with companies affiliated to byTicks and with parties that we engage in the performance of our services, as explained above. We do not provide data to third parties save for those referred to above, unless we are required to do so by law. byTicks will not, other than in the cases referred to above, provide personal data to parties in other countries.

Third Parties

byTicks uses third parties (processors) for the execution of its services. These third parties work exclusively on the instructions of byTicks. This Privacy Statement is also applicable to the data that is collected via the Website of these third parties when acting as processor for byTicks. These parties are referred to in this Privacy Statement as 'Third Parties'.

Retention Periods

byTicks retains your personal data as long as this is necessary for the execution of the purpose for which we have collected it. We retain your personal data for a maximum of 10 years from the time of the last interaction with you. In some cases it is possible that we will retain your personal data for a longer period because of a statutory obligation that we are obliged to comply with.

Your Rights

You are always entitled to request your data and if necessary to change (or have it changed) or delete your data. This can be done in two ways. First you can change your account at our ticket partner yourself, second you contact us via info@byticks.com.

If you have further questions or require insight into your data, please send an e-mail to byTicks via info@byticks.com.

Security

byTicks devotes a great deal of attention to the security of your personal data. Only persons who, by virtue of their duties, need to access the systems on which the personal data of users are stored, will be given access to said systems. byTicks has taken various security measures to guarantee the protection of your data; for instance, we work with secure systems and access codes.

Cookies

"Cookies" are small text files that collect information on the browsing habits of the Website's visitors. byTicks uses these cookies to optimize our services in order to provide you with the best possible service. For more information on the use of cookies on our Website we refer to you the cookie policy below.

Changes

byTicks reserves the right to make changes to this Privacy Statement. The users are encouraged to read the privacy policy of byTicks regularly with regard to changes. If considerable changes are made to this statement you will be informed accordingly by e-mail.

Cookie Statement

byTicks uses analytical cookies to help us understand how the Website is used. Our objective is to gather knowledge about what interests the visitors and to improve the Website performance and enhance the user experience. For instance, cookies register how long visitors stay on a certain page, how often they click on a page or artist but also if a certain link does not function properly.

Cookies can also be used to test the effectiveness of advertisements so that we can highlight the best and most relevant offers.

In addition, byTicks uses social plug-ins to allow visitors to share a concert or festival with friends immediately via Facebook or Instagram. The privacy policies of Facebook and Instagram apply to this plug-in; these can be found on their websites.

Changes to Cookie Statement

byTicks reserves the right to make changes to this Cookie Statement. The users are encouraged to read the privacy policy of byTicks regularly with regard to changes. If considerable changes are made to this statement you will be informed accordingly by e-mail.