Ticket Support

NEED HELP WITH YOUR TICKETS?

Lost your tickets, have a question about your order, or need to make a change? We'll sort it out.

Find My Ticket

Have your transaction ID or order code? We'll resend your tickets instantly.

Contact Support

Can't find your transaction ID? We'll help you manually.

Find this in your banking app or payment receipt

We respond within 24 hours. In a rush? WhatsApp us

WhatsApp support@byticks.com

COMMON QUESTIONS

  • Check your spam or junk folder first. If you still can't find them, use the form above and we'll resend them to you.
  • Refund policies are set by the event organizer. Contact them directly or reach out to us and we'll help you get in touch.
  • If the event supports resale via TicketSwap SecureSwap, you can safely resell your ticket. Check the event page for resale options.
  • Turn your screen brightness all the way up. Try opening the PDF directly instead of viewing it in your email app. Still stuck? Contact us.
  • Contact us as soon as possible and we'll work with the organizer to see what's possible.
  • The organizer will typically arrange refunds and you'll be notified by email. If you haven't heard anything, contact us and we'll follow up.
  • Open your banking app and look for the payment to the event organizer or byTicks. The transaction ID (sometimes called reference number) is shown in the payment details. For iDEAL, it typically starts with a number. For credit cards, check your card statement details.