Scanner app
A free ticket scanner app for every door
byTicks Scanner is a free app for iPhone and Android that checks the QR code on every ticket at the door. Once the event has been opened online, the app keeps scanning without internet.
At the door
Sign in, pick the event, scan
Door staff sign in with their own scan account, pick the event and point the camera at the QR code. Green means let them in. Any other result means stop and check.
- The result shows the ticket type, the seat on seated events and the ticket code
- A sound and a vibration per result, with a switch to turn the sound off
- A torch button for dark entrances
- Search by ticket code or buyer email when a QR code will not scan
Offline
Keeps scanning when the signal drops
When door staff open the event with a connection, the app downloads its tickets to an encrypted copy on the phone. Without a connection it checks each ticket against that copy.
- Offline it still refuses used, cancelled and refunded tickets and unknown codes
- The event screen shows Online or Offline and how many tickets are cached
- It also shows Total Paid, Total Free, and Scanned and Remaining per ticket type
Door staff
A scan account for every door person
Add door staff on the event's Entrance tab, with an optional Entrance / Position and their Allowed Ticket Types. At that door, any other ticket type shows Not allowed.
- No orders, prices, revenue, reports or settings for scan accounts
- Admins and managers can assign scanners
- To stop someone scanning, remove them from your shop in Users
In the office
Watch the entrance live
Under Entrance, Monitor shows how many guests have checked in, check-ins per ticket type, the latest scans and every phone with its battery. Log lists every scan, and you can search it.
- Battery turns red below 20%, so you know which phone to charge
- On multi-day events, filter check-ins on All days, one day or Other tickets
Everything that is not green
Every other result tells door staff why to stop and check.
Already scanned
The ticket has been used. Each ticket gets in once.
Not allowed
This scan account may not check this ticket type.
Not valid yet or no longer valid
The scan is outside the ticket type's Valid from and Valid until.
Cancelled or refunded
The ticket was cancelled or refunded and no longer gives entry.
Not found
The code is not a ticket for this event.
Order not paid
The order behind this ticket has not been paid.
Example
A festival with a VIP entrance and weak Wi-Fi
You run a main entrance and a VIP entrance, and the field has a patchy signal. The VIP accounts may only check the VIP ticket types.
- Online
Before the doors open
Every door person signs in and opens the event, so each phone holds a copy of the tickets.
- Not allowed
Doors open
A regular ticket at the VIP entrance shows Not allowed, and the guest goes to the main entrance.
- Offline
The signal drops
Scanning goes on from the copy on each phone. Every scan is queued on the phone.
- Online
The signal returns
The queued scans upload by themselves, and Entrance, Monitor catches up.
Works well with
Get your door team scanning
Included in every byTicks shop. No setup fee, no monthly fee.