Waiting room
A fair queue for your biggest on-sale
The byTicks virtual waiting room holds buyers in line when more people try to buy at once than checkout can handle. Everyone sees their place, goes through in order, and the sale stays fast.
What buyers see
Buyers always know where they stand
During a rush, a full-screen queue opens over your event page. Buyers see how many people are ahead of them, and when it is their turn the screen makes way for the tickets.
- A big number of people ahead, and a progress bar that moves
- Their own spot in line, updated by itself
- Refreshing the page is fine: they keep their place
A fair start
Fair for everyone who comes early
Among everyone who joins before the sale starts, the order is drawn by lot. So you can announce that the queue opens an hour early, without rewarding people who sit on the page all morning.
- Everyone who joins before the sale goes ahead of everyone who arrives later
- Their place shows when the sale starts, and not before
Before the sale
The line opens before the tickets do
byTicks can open the waiting room ahead of your sale, for example 15 minutes to 4 hours. A bar on the event page invites visitors to join the line, with a countdown to the sale.
- The rest of the page keeps working, including the sign-up form
- Nobody gets through before the sale starts
- When it starts, the line moves and the queue screen takes over
Every link
One line, whichever link they open
The waiting room covers every public link of your event. It does not matter whether a buyer comes in through the event page, the ticket and checkout page, the seating plan or a portal link.
Set up with you
byTicks sets it up with you
Plan your big on-sale with byTicks: tell us the sale start, how many buyers you expect and whether you run presales. We choose the numbers with you and switch it on.
- Dry-run counts how many people shop at once and holds nobody back
- Moving your sale start? Tell us and the room moves with it
- Room may close: it can switch itself off after the sale start, once the line is empty
Example
A Friday on-sale at 10:00
You expect a rush, and you announce that the queue opens an hour before the sale.
- Line open
Join the line
09:00A bar on the event page invites visitors in. Their order is drawn by lot.
- On sale
The line moves
10:00Everyone sees their place. New arrivals go behind the early group.
- Their turn
On to the tickets
10:24The queue screen makes way for the ticket page. Buyers shop and pay as usual.
- Line empty
The room closes
12:00After the time you agreed, the room switches itself off once nobody is waiting.
Tell your audience up front that a queue may appear and that they should keep the page open.