Ticket resale
Official resale through TicketSwap
Fans who cannot make it list their ticket on TicketSwap. When it sells, byTicks retires the old ticket and gives the new buyer a new code, and your sales, earnings and payout stay the same.
What happens on a resale
One ticket out, one ticket in
When a ticket sells on TicketSwap, byTicks swaps it in one step: the old ticket is marked as resold and the buyer gets a new ticket with a new code. A seated ticket keeps its seat.
- In byTicks, the old and the new ticket are never valid together
- A fresh PDF for the new buyer, delivered by TicketSwap
- A resold ticket can be resold again later, through the same check
At the door
The old code stops working
Scan the original ticket after a resale and the byTicks scanner app shows Ticket resold on TicketSwap, with the note that the new owner has a different ticket.
You can stop resale at a set time before the event, so every resale is in before the doors open.
Before a listing goes live
Only valid tickets get listed
TicketSwap asks byTicks before a listing goes live and again when it sells. A ticket only passes if it is unused, from a paid order, on an event with resale switched on, before your cut-off.
- You switch resale on per event
In your reports
A resale is not a sale
Total tickets count each seat once, and Daily Sales and the Daily Ticket Counter show only first sales. Add the Swapped Tickets widget to a dashboard to see the resales separately.
Example
A sold-out festival, one week out
The festival is sold out. You switched on resale with a cut-off of 24h before the event, so every resale is in before the door scanners sync for the last time.
- Listed
Monday
A fan who cannot go taps Sell on TicketSwap on the download page. byTicks checks the barcode and the listing goes live.
- Sold
Wednesday
Another fan buys it. byTicks retires the old ticket and issues a new ticket and PDF.
- Resale closed
The day before
The cut-off passes. TicketSwap gets a refusal for every new listing.
- At the door
Festival day
The new code scans as valid. The old code is refused.
FREQUENTLY ASKED QUESTIONS
No. byTicks processes no payment for a resale and earns nothing on it. It counts as a transfer, so your sold tickets, earnings and payout stay the same. Payment between the two fans runs through TicketSwap.
It is marked as resold and stops working. Scanning it shows Ticket resold on TicketSwap. The new buyer gets a new ticket code and a new PDF.
Yes. Set a Swap Cut-off Time: 24h before the event, 48h before the event or a specific time. After that moment TicketSwap gets a refusal for every new listing.
Unused, never scanned tickets from a paid order, on an event with resale switched on, before the cut-off. Seated and standing tickets both work; a seated ticket keeps its seat.
byTicks gives TicketSwap the original ticket price and service fee, and TicketSwap applies its own price limit based on that.
No. Daily Sales and the Daily Ticket Counter only show first sales, on the day they happened. Use the Swapped Tickets widget to see resales separately.
No. Set a cut-off, for example 24h before the event, so every resale is in before the doors open.
Works well with
Let fans pass their tickets on safely
Included in every byTicks shop. No setup fee, no monthly fee.