On-site support
On-site support at your big event
byTicks on-site support means our team is always there on location at big events, helping at the door and with the scanners. Every other event has real people on WhatsApp, day and night.
On location
At big events, our team is always on location
At big events we are always there with you. It starts before your on-sale and runs all the way to the door.
- Before the on-sale: we plan it with you
- Ahead of the sale: a waiting room and capacity for your number
- On the day: our team at the door and with the scanners
- All the way through: real people on WhatsApp
Before the on-sale
We plan your big on-sale with you
Tell us the sale start, how many buyers you expect and whether you run presales. We plan capacity for that number and set up a waiting room, so everyone gets a fair place in line.
- Tickets stay held from the cart until payment, so nothing oversells
- Moving your sale start? Tell us and the room moves with it
At the door
Help at the door and with the scanners
When the doors open, our team is next to your own door team and helps with the scanners. You follow every entrance in Entrance Management.
- Check-ins per ticket type, and every scan in the log
- Battery and scan count per phone
- Scanning goes on when the connection drops
- Check a guest in by hand when a ticket will not scan
For every event
Real people on WhatsApp, day and night
Not every event is a big one, and every event gets an answer. Message us on WhatsApp about your shop, your on-sale or your door, day and night, and a real person answers.